When first logging in to the web portal, you may be somewhat surprised by the number of options available to you. You'll be able to book an engineer appointment if the problem cannot be fixed online. This check will help us narrow down the likely cause and then the correct method for solving your no internet access problem. Be sure to try all solutions and let us know in the comments section if you found them useful. Hopefully, one of the methods listed above has successfully solved your WiFi connected but no internet issue. At times, when this problem occurs, the cause might be related to your PCs Wi-Fi/network connectivity. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. In this article, you will learn what this error message means, what are the likely root causes behind it, and finally, what steps you can take to remediate the issue.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'troubleshootingcentral_com-box-3','ezslot_13',108,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-box-3-0'); If youre having this issue but with your Ethernet connection instead, please visit our guide on Ethernet Connected, But No Internet? Because of this, it is critical for all customers to be aware of the BT router login procedures used to access this hardware. Here, both the laptop and phone say connected, but no internet access. Next, click on a dropdown to get help connecting different devices and operating systems. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection. These are your search results, please select one. Fibre customers might have an Openreach modem installed. in. Plug the modem in first, after about 30 seconds, then wait another few minutes before powering on the router. I hope this helps. This will prevent you from connecting to the internet even if there is a WiFi connection. On the upper right side of the Properties window, click. The bug disrupts the . Reconnected it to the network etc. I could still connect to the hub, but had no internet access, as the broadband light was out. There's so much entertainment to enjoy with the Samsung UE32T5300 32 inch Full HD, Smart TV.Buy this TV with the Samsung B650 Soundbar and get 150 back using codeVAB7Lin checkout.Buy this TV with the Samsung B430 Soundbar and get 75 back using codeVAB7Kin checkout.Each code can be used once and not at the same time as other offer codes. If you are not an admin on your computer, then you will have to run the command in admin mode. BT Smart Hub. 05-10-2021 Press enter and this will open the device manager window. If your internet service provider is not experiencing an outage, your router is likely the source of the issue. After arriving at the BT Hub for the first time, you will be required to set a password for your system. Yes I've tried that, connecting to a different WiFi network. If you are experiencing this error on a single device, follow the steps outlined in the methods below. 3. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. To fix: Press the Windows key + R and type "devmgmt.msc" in the Run dialog box. 04-10-2021 If you are prompted for an administrator password or confirmation, type the password or provide confirmation. BT Homehub is the previous name assigned to what is now the BT SmartHub family of wireless routers modems designed exclusively for use with BT's product lineup. With the help of this tool, you will completely remove the risks that come with installing mismatched driver versions. That's the main reason I bought this device. Do you have problems connecting to BT Home Hub? 5 Option worked for me. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. I have rebooted, reset countless times, tried different channels, tried everything, a network engineer could do! Note: In this solution, we will instruct Windows to update your WiFi network adapter, but it will need an active internet connection to look for the latest version and download it. Again, you will need internet access to do this, so either establish an Ethernet connection or move to another device with working internet access. One has recently stopped connecting to the internet, it says it couldn't connect to the DNS servers. My Video Doorbell 3 cannot connect to my BT Home Hub. 05:03 AM Connectivity issues can occur due to your router settings, so be sure to reset your BT Home Hub to the default and check if that helps. 04-10-2021 This is an amazing guide as I can never remember all the steps. Here is How to Solve It Easily. Type: Generic Device. This completes the connection. Thanks very much ! At confirmation, I connected my phone and PC laptop. 06:15 AM It is followed up by one of the following error messages:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-medrectangle-4','ezslot_12',110,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-medrectangle-4-0'); When you see one of these error messages, it means that your device is connected to the local network (your router or modem), but something is blocking access to the internet. 05:16 PM Here is how to check your mobile data on Android while sharing a WiFi hotspot: If you are still experiencing the WiFi connected without internet error after going through all of the methods above, you may need to reset your entire network. Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Now type in the following commands and hit Enter after each one: Find your WiFi adapter in the expanded list and right-click it. Bt Home Hub - posted in Web Browsing/Email and Other Internet Applications: Hi all, I am having a problem with my bt home hub software.I can connect to the internet ok but when I click on the hub . 19h42, Is anyone having issues with there bt wifi mines in connected to WiFi but no Internet connection I have reset everything but no fix, on This worked for me thank you. Are you unable to connect to BT Home Hub router on your Windows PC? If I buy a internet repeater, will I be able to use that as the router? Solved in option 2. Thank you so much for your clear informations. Sometimes, an outdated driver can prevent your computer from connecting to the Internet. Blue light is on. If you are still unable to connect, the problem is probably associated with the BT Hub. No faults reported? thank you so much!!! Dan, What should I be looking for if it self corrects. Just plugging the ethernet cable in, icon says connected, but clicking IE displays 'could not be connected' Jessica. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password are printed on the back of the Hub. It has become a powerful tool to fix network connection issues and may be able to rectify your problem right away. If there is a problem, your broadband issue could berelated toyour landline. To flush your DNS, do the following. I realised if I remained in one place the "WiFi connected no internet" problem did not occur. Hi,I recently bought a Tab S6 for my partner but am having a problem with the WiFi.It will be connected fine then randomly out of the blue the internet will stop working and the WiFi symbol will have an exclamation mark next to it.The only way to fix it is to disconnect and reconnect WiFi - untill it happens again.All my other devices connect to the same WiFi network fine without any problems.Any help please? Thank you. 13-08-2020 Did not work. Find your Hub's name in the list and click on it. You need to check if this feature is enabled and if it is in allow or deny mode. Yeah, I've tried forgetting the network and resetting network settings. THANK YOU!!!! The default setting is to merge the two together so you see only one network name. Isnt the text missing a .exe? BT Smart Hub type A - All windows laptop show up as no internet but can connect to wifi using phone. Type in " settings " into your computer's search bar. Basically, the frequency of your router determines its overall speed relative to its reach. Some providers must list your router MAC address in order for you to receive internet. 08:51 PM WiFi connected but no Internet connection, Re: WiFi connected but no Internet connection, XucurRe: WiFi connected but no Internet connection, Announcements, Guides & Community Updates. Check all your drivers now in 3 easy steps: Install Wi-Fi drivers in Compatibility mode. So maybe an android feature to ping FB that is used to confirm that the WiFi worksEither way most peculiar!! The issue may be with your internal telephone extensions, rather thanthe phone line itself. I've been going outta my mind. We recommend you try DriverFix because it is easy to use and lightweight. 1. Moved it to another location where ethernet is not. A good example is streaming services that have different content libraries based on your country.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-leader-2','ezslot_22',130,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-leader-2-0'); At the same time, VPNs add an extra step when you connect to the internet, and if your VPN provider has a technical issue or outage, you can easily get a connected but no internet access error message.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'troubleshootingcentral_com-large-mobile-banner-2','ezslot_21',136,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-large-mobile-banner-2-0'); If you use a VPN, try disabling it to see if it solves the issue. XP PC was on TalkTalk. Switch it off, leave it for five minutes and turn it back on to refresh your connection. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. 1. Carefully check the configuration of your firewalls and antivirus apps, make the necessary changes, then re-enable them. All of your network traffic needs to flow through the proxy server, which means that if your proxy fails, you can experience a number of connection issues, ranging from slowdowns to having no internet at all. 21h39. Make sure that you that have a wireless adapter installed, or install one following the adapter manufacturer's instructions. Looks like the 2012 HP laptop has a new lease on life. number 5 worked for me. 04-10-2021 You'll now see some final options that allow you to save the settings you have just entered, and to automatically connect to your Hub when your computer starts. The Sony works flawlessly on wifi. Check if you can access the internet now. Fix #6 seems to be missing something. Sorry not much help, but a bit of background info. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Make a note of your Hub's wireless network name and password. Go to our email log in page > to log in to your BT Mail inbox. If all of your devices on the network have a WiFi connection but do not have access to the internet, it is likely that you have a problem with your router or modem. This video will show you how to connect your Windows 8 PC to the BT Hub. Go to your laptop manufacturers website and download the latest drivers. I tried a lot of options and they didnt work immediately. I disconnected my VPN and it worked. With some public wi-fi networks, you don't need a password. You are a blessing. Im technically clueless, so Im so glad you saved me after a stressful morning and a Eureka moment when it finally wored, Very much appreciated. I have set my tablet to forget the BT Mini WiFi and for 3 days have not had the problem. When you experience a network issue like WiFi connected without internet, you should remove all additional components from your network, including switches, WiFi repeaters, range extenders, etc. These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. Make a note of your Hub's wireless network name and password. You can re-use your filter and Ethernet cables, so please keep them. 25-06-2020 Copyright 1995-2023 All Rights Reserved. I've had the problem since buying the tablet, although I updated it to the latest Android version right at the beginning, so I couldn't tell you if it was ok before the update. If this is the case, you can run the Network troubleshooter to fix the error. Second, check that you havent got a Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Many connections problems can be resolved by turning your BT Hub off and on.