Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. 2023 At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. A career as an Apple Technical Specialist can be both rewarding and challenging. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. We also use third-party cookies that help us analyze and understand how you use this website. I will never forget them. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. United States Department of Labor. You reassure customers when delivering product diagnoses and potential solutions. Sign up for notifications from Insider! Copyright 2023 Apple Inc. All rights reserved. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. An Apple logo or digital badge is a seal of approval and a promise of excellence. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Apple is an equal opportunity employer that is committed to inclusion and diversity. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. They may also be responsible for providing support to Apple Authorized Service Providers. The program is open to institutions in Europe, the Middle East, India, and Africa. Discover even more benefits of doing what you love. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. This provides the opportunity to progress as you grow and develop within a role. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Technical Specialists may be required to travel to customer sites. The entire store team benefits from your commitment to providing the best care for customers. It was just a few days later when I received my first follow-up call. And thats our greatest strength. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. You know, just like the things we make. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. This cookie is used for advertising, site analytics, and other operations. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Get weekly top MacRumors stories in your inbox. Different together. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Both full-time and part-time jobs are available. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Come eager to listen and learn from your team, your mentors, and your customers. Apple is a drug-free workplace. The next 10 days were essentially "Apple boot camp." People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Do you love how it feels to help others? In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. This cookie is set by GDPR Cookie Consent plugin. Your day in the Apple Store is filled with a range of focused support and service tasks. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You maintain composure and customer focus while troubleshooting and solving issues. Get startedand submit your resume. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Apples most important resource, our soul, is our people. Our training team can help you book training for your organisation or for a third party. I guess the one part of the job I didn't look forward to was closing the store at night. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Come to us in your pursuit of success. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Europe's No.1 Apple Training Specialist. . An Apple digital badge represents your achievement in professional training. Core training took place off-site and included 15 new employees like myself. Review the relevant exam preparation guide for detailed instructions on how to prepare. The cookies is used to store the user consent for the cookies in the category "Necessary". The mob used the electronics in the store to play music and record their dance routine. Below, we have recapped what to expect from Apple this March and April based on rumors. Choose your path The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. At first I didn't understand why she was so upset about an easily replaceable phone. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. You maintain composure and customer focus while troubleshooting and solving issues. By clicking Accept All, you consent to the use of ALL the cookies. Apple is an equal opportunity employer that is committed to inclusion and diversity. By clicking Sign up, you agree to receive marketing emails from Insider In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Along the way, youll be updating your technical know-how and educating team members about technical issues. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. We draw on the differences in who we are, what weve experienced, and how we think. United States Department of Labor. Roles based in Quebec require French language proficiency. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple Inc. All rights reserved. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Save someone's day. Apple Inc. All rights reserved. Learn more about your EEO rights as an applicant (Opens in a new window) . The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Under a partnered program of KellyConnect for Apple. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Necessary cookies are absolutely essential for the website to function properly. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. However, you may visit "Cookie Settings" to provide a controlled consent. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Customer loyalty and satisfaction is their number one priority. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Stay up to date with what you want to know. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. The exam costs aren't as crazy as CompTIA. Access your favorite topics in a personalized feed while you're on the go. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Users can demonstrate their competency with two new exams and earn certification from Apple. Some employers may accept candidates with a high school diploma or an associates degree. Great offering by Apple! Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. But opting out of some of these cookies may affect your browsing experience. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Recertification exams for unexpired certifications cost $49. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. These cookies ensure basic functionalities and security features of the website, anonymously. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. These cookies track visitors across websites and collect information to provide customized ads. United States Department of Labor. This interview would be the first of six. Copyright 2023 Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. And after you've passed an exam, display your verified digital badge on any professional networking site. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. When a customer needs assistance, you quickly assess their situation. Copyright 2023 Apple Inc. All rights reserved. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The mob used the electronics in the store to play music and record their dance routine. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. There were crazy long lines, especially for the iPad 2, and the iPhone 5. When a customer needs assistance, you quickly assess their situation. Finding the right course should be simple and intuitive. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Analytical cookies are used to understand how visitors interact with the website. Learn more. Top editors give you the stories you want delivered right to your inbox each weekday. You may be communicating with customers over the phone, in person or through email. 50 features and changes you might have missed in macOS Ventura. The training has been completely redesigned and moved to an online, self-paced format. Youre supporting people. Youll grow your career skills, too, because leaders here take an active role in your professional development.