Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If this situation arises, use the primary User ID instead of the additional address. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. Microsoft allows company-based admin users to effectively mitigate issues with unauthorized access by blocking access to accounts on devices that are not part of the organization. Guiding you with how-to advice, news and tips to upgrade your tech life. I am in a new position at my job and I need this in order to begin working immediately. You wont be able to access your account, and you will receive this error. Enter a different account or get hi@Tshaw are you using Outlook or Outlook Office 365 action? Super User is a question and answer site for computer enthusiasts and power users. Windows 11 how to upgrade. It was not necessary and just interfered with her sign-in under her work account. "That Microsoft account doesn't exist. If you previously had your account access blocked and now you have access back into your account, you may be wondering why youre still getting this error. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. Youre trying to login and get an error like this: That Microsoft account doesnt exist. Enter a different account or get a new one". How To Choose Knowledge Management Software For Windows. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. . By the way, I have no idea what I'm supposed to enter in the "Tags" field below. Similarly, if you are unable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem. T he works account does exist and is used to access an Azure subscription. To resolve this, log in using the details of the new account. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. That Microsoft work or education account doesnt exist. Enter a different account or get a new one. Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. Is it possible to create a concave light? Once I was logged in I went to settings in Microsoft Teams and I noticed both accounts were in the list. So frustrating. Enter a different account or get a new one. Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. If not, select the checkbox next to the device. If you are having troubles fixing an error, your system may be partially broken. I am not even sure if that would work anyway. When signing in to outlook.com via the permissions prompt the prompt shows the user doesn't exist. If its you, go back and sign in. MS has got to fix this. Minimising the environmental effects of my dyson brain. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. I cannot believe the idiocy of this design. Asking for help, clarification, or responding to other answers. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. Has 90% of ice around Antarctica disappeared in less than a decade? Cache in the Edge browser stores website data, which speedsup site loading times. Enter a different account". To learn more, see our tips on writing great answers. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. For example, trying to use a personal login for a business-only service. You can also verify by asking close contacts to whom you have emailed from that account. Microsoft apparently expects their customers to understand the distinction by mental telepathy! From there, check to see if your device is enabled. I did online training with this specific account. Hope this helps someone. Please help. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Then, check for previous emails from Microsoft. Create one! He has work experience as a Database and Microsoft.NET Developer. I hope you were able to figure out what was wrong with your account. Restart the device, and install from https://portal.office.com/account to get the correct version. I can sign into outlook just fine using my work domain email, but it wont work through power automate. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. How can a Microsoft account login (email address) both exist and not exist at the same time? TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. Power Platform and Dynamics 365 Integrations. The User can sign into power apps fine,The problem comes when they need to sign into the app. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, Office 365 Account with Windows Phone 8.1, Clear cached Microsoft Live account credentials in Office apps, Adding GoDaddy account to Outlook 2016 hangs, Removed laptop from Azure AD Devices - non admin user on device can't log off unlink Microsoft account. Maybe this helps. Guiding you with how-to advice, news and tips to upgrade your tech life. If you don't have one, you can create here. She has been the MiniTool editor since she was graduated from university. We are happy to help you! Hi Lael! They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself. Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. Since I'm now joined, I can't check where the option is now. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. Here are three major reasons apart from the probability of the account id doesnt exist. Another time the error message may reflect as, A new account can be created with the same mailbox name (, Ensure that the case for both username and password are correct, Avoid pressing the incorrect key accidentally, so be careful, Try logging in from another secure computer as your keyboard might have issues. On the next page, fill out the necessary details. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. You will have to use the original account id. If not, select the checkbox next to the device. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. That said, if you get a message saying that the Email address is removed for privacy, then you may have an issue with your account, and contacting Microsoft is the only option. I know the account is valid because it is the same one I am using in this forum. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a users school or work may not work. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. Time-saving software and hardware expertise that helps 200M users yearly. Enter a different account or get a new one" when opening outlook through Power Automate. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. Microsoft | Login. Time-saving software and hardware expertise that helps 200M users yearly. That Microsoft account doesn't exist. An additional address is meant for user account recovery and security purposes. One easy way to fix this issue is to use the correct account type while logging in. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. Type the requested information and selectSend code. Replied on March 4, 2023. I worked around it.. I am trying to sign in to a new computer using my Microsoft account. Try another email address or sign up for a new one. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. The error message is trying (badly) to tell you that the email address login doesnt exist for the type of Microsoft account required (either work/school or personal). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Check your Microsoft account names under Email & accounts. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. Windows 11 Stuck On Just A Moment: 3 Quick Fixes, 7 Easy Fixes to User Does not Exist [Microsoft, Outlook], unable to sign in to Windows 10 with your Microsoft account. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Use an alternate account to sign in (if one exists) or sign up for another one. Try out a couple of familiar usernames and passwords variation that might been have used recently. I believe I've got the bottom of it. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. Identify those arcade games from a 1983 Brazilian music video. Select the Time range (Id suggest you choose All time). Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. These login loops can happen in software or on Microsofts web site in many different locations. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? For Windows devices, try the following troubleshooting methods. Feel free to let us know the solution that helped you fix this issue in the comments below. You can also get this prompt if your Microsoft account has been deleted for some reason. Go to Microsoft Certification Dashboard. I know the account is valid because it is the same one I am using in this forum. Key Takeaways If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. @LukePuplett: by triggering a re-install of Window. Not associated with Microsoft. Enter a different account orget a new one. This is an easy fix that I could not find on the Microsoft support fo. I'm sure if I had created a local account it wouldn't have been an issue. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. Created by Anand Khanse, MVP. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. Hi, I am trying to register for AZ-900 exam. I do not know how they are translated in English it was something like "experience online content". Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. It is possible sometimes that, the account name was misspelled. This is absolutely maddening. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. I had to open Microsoft teams logging in with a personal account (in this case it was an @harsh.com .com account.) I used that email account to create this post. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. I am trying to sign in to a new computer using my Microsoft account. Enter a different account or get a new one ." I use a different new account to sign in Microsoft. Another important step is to verify every input. Explore subscription benefits, browse training courses, learn how to secure your device, and more. This is also happening to me. Windows 10 comes with a feature that allows you to do a factory reset losing all files. I have the same headache, but see no solution. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. I have dealt with this before. Cache in the Safari browser stores website data, which can increase site loading speeds. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. my email address is - ***removed*** ***Personal information deleted by the moderator. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. We've created this blog to share our knowledge and make tech simple, so you can make use of all the fantastic technology available to your business. Is it correct to use "the" before "materials used in making buildings are"? A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. I then signed OUT my personal account and it signed me in with my work account. A few months ago I created this account and now it says that it doesn't exist. From there, check to see if your device is enabled. All Microsoft accounts are either work/school or personal. VERY frustrating to a sysadmin who needs to set up machines for employees that aren't on premises to give me passwords and 2FA codes received on their cell phones. For the question by Ramhound see. Restart the device, and install from https://portal.office.com/account to get the correct version. Should you upgrade? The initial step is to make sure that your Username and ID actually exist. Thanks for contributing an answer to Super User! Microsoft doesnt explain that difference very well, or at all. If you are having troubles fixing an error, your system may be partially broken. "That Microsoft account doesn't exist. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. When I go to "make a new one", it says that the account already exists and that I should try logging in. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Not associated with Microsoft. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. I am trying to sign in to a new computer using my Microsoft account. If you forgot your Microsoft account password, follow these steps. We only have 5 hosts so a domain seemed overkill. After entering the unique code, you will be able to create a new password and sign in. I should add that this particular computer had my personal account as the main user. Otherwise, choose another username. Username lookup. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. Look up your username using your security contact phone number or email address. Enter a different account or get This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. Win 10 Task Scheduler with Microsoft Account, How to add an outlook email address to a Microsoft 365 Family Account that has a Gmail Login, Licenses for Microsoft 365 for Business, Shared Computers, & Local Accounts. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I set mine up some time ago, personally, with my aol account. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. How did you reverse your original choice? 2. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. A great place where you can stay up to date with community calls and interact with the speakers. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Microsoft blocks Excel XLL add-ins at last! In reply to Greg Carmack's post on March 9, 2022. Enter a different account or get a new one" when opening outlook through Power Automate. Check out the latest Community Blog from the community! If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. At the time of writing this is an option presented as a blue link on another window that's presented when you try to add a workplace user, I think. And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. Yes. Enter a different account or get a new one. My answer is to jettison Microsoft for something that works. Microsoft Outlook allows you to create an alias for your email account. In a world where businesses are embracing technology more than ever, it's essential you understand the tech you're using. Send a test E-mail to the supposed user ID. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. If you forgot your Microsoft account password, follow these steps. I then tried my email and the system worked. I have a secondary email that I had set up which was an older email account that I don't use as often but still have things connected to it. In this case, you can no longer access the Microsoft services associated with that account. Try another email address or sign up for a new one. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. Clearing your browser cache canfree up storage spaceandresolve webpage How To Clear The Cache In Safari (macOS, iOS, & iPadOS). Explore subscription benefits, browse training courses, learn how to secure your device, and more. I am baffled by this. What is so difficult that Microsoft doesn't recognise a valid account? Choose the account you want to sign in with. We won't spam you. What is the point of Thrower's Bandolier? Head over to Accounts, then Email & accounts. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. The email or username you entered does not exist. Someone please tell me that there is a solution now. No account? From there, click on "Users.". At the moment, neither error message nor the logins show the important difference between the two types of login. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. Microsoft. On Your Dashboard, click on click Schedule next exam button to select your exam. Recover your account by requesting a password reset.