Called/ texted Merlex to inform them and see what they can do. Ass Fks, Stay Away! He replied "just let me know what the issue is and my mechanic will take care of it." I have bought over 20 cars in the last 18 years. Sales hours: 10:00am to 8:00pm. They definitely give you the star treatment here! Directions. I left with a Mercedes certified vehicle that has all of the bells & whistles. Some of the employees are rude and not helpful. Come Jan2022 job reopened so I started to use car frequently. He knew nothing about the car so i should have known he knew nothing about anything else either. 235 Reviews. There was a problem with your loan.". Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? "Mike" told me that they no longer wanted to do business with me. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. This is the best way to manage and repair your business reputation. i brought it in the next day and showed Ramil. BBB is here to help. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. The posting time indicated is Arizona local time. Merlex Auto Group Reviews, Ratings | Used Car Dealers near 1105 N Glebe They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. Horrible customer service. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Merlex Auto Group - Used Car Dealer - Dealership Ratings 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! strict standards for business conduct. MERLEX AUTO GROUP - 41 Photos & 214 Reviews - 1105 N Glebe Rd - Yelp I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. we contacted the VA DMV INSPECTOR in RICHMOND as well as others! I returned home by my car. Get more reviews from your customers with Birdeye. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. Was clean and in great condition. They have the best inventory of lux cars. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Confirmed my appointment a bit before noon. BEAUTIFUL CAR WITH LOW MILES! Want to share your experience with this dealership? After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. Child safety. Blame yourself! 1105 N Glebe Road, Arlington, VA 22201. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". Off course Nothing! 185 were here. Call no one call you back but before I bought car everybody from there company blowing my phone up. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. The Merlex Auto Group Way. Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. we have that vehicle on the lot and come and talk to Jessie. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Terrible experience with them. Owners who claim this profile can update information, boost SEO, and more. Dont click on those slick Ads! He then asked us to drop off the car at his personal mechanic for him to diagnose. Almost half have been Mercedes and BMW's which is what we were looking at. Dont sign the sold as is be careful! Sales: (703) 685-9312. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. Can be upwards of $3000.00 On top of vehicle cost. This was not what was discussed. The second bank is ALLY. Customer service horrible suppose to refund me for oil change haven't got back with me. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Who is ED Magedson - Founder, Ripoff Report. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. 5. Walter gave me the discount I needed to secure the purchase. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. I was very scared that they will frighten my daughter and neighbors. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. Texted them to tell them and was told to take it to their shop which was fixed! And of course, they tried to up sale me another auto on the lot. WARNING! Dealer said they would call back when the car was back, and never called back. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Napleton Auto | Federal Trade Commission After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. Tell us has your experience with this business or person been good? Consumers love to do business with someone that can admit mistakes and state how they made improvements. Trash. Merlex Auto Group. On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! Got in contact with Julian shortly after the price dropped. The cherry on top is the wash and detail they provide as you are preparing your paper work. High End Used Car Sales. Search job openings at Unique Auto Import. (703) 214-3598. Please teach how to cancel this Certificate of Title. I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. I drove far to get the vehicle I wanted. I contacted Capital One to look into this loan! Business Development Manager (Current Employee) - Arlington, VA - December 28, 2016. nice manager. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. Ally bank gave me the reference number. Should they have been honest? We've either got it - or we can get it. I guess I was supposed to do HIS job for him. It's only been two days since my initial visit to Merlex. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife I visited dealership MerlexAutoGroup. ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. BBB Business Profiles generally cover a three-year reporting period. Grow your business. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. CARFAX does not have the complete history of every vehicle. plenty of opportunity to grow depending on what you would like to do. Always go with your gut feeling! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. Merlex Auto Group. February 2022 check engine light comes on again. Anyone from afar could see that the reason they were doing this was because we left a negative review. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. It's been a month I still can't get my tag. He couldn't talk then so I got a return call 5 or 6 hours later. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. They told us the car moved to another dealership. Estimated amount consumers saved since 1997: $15,590,010,907. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. I didnt bother to haggle and walked out, DO NOT BOTHER WITH THESE PEOPLE. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. Arlington, VA. Dominate search results. You name it they have it. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. Find out what works well at Merlex Auto Group from the people who know best. Or at least Bill of Sale. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The sals person was nice but this dealership runs some kind of scam. Good. DO NOT TRUST RAY! Compare pay for popular roles and read about the team's work-life balance. After everything with the vehicle checked out, I went to speak with the managers Walter and Alberto who made the process of purchase smoothly and quickly. I asked both of them for a copy of a window sticker or a list of the option packages since no packages were listed. File your review. For more specific results for "merlex-auto-group". It looked brand new being a used car and all of the customer service reps handled me very well. After i emailed and showed proof of what was going on, The VA police gave me 4-5 VA agency numbers to quickly start an investigation have them looked into! As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. The manager of Ally financial said that I should pay, otherwise they will apply a late fee. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. Fast service. Making you a happy customer is not their goal!! Will definitely be back in the future. Hiding negative complaints is only a Band-Aid. On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. Ripoff Report | Merlex Auto Group Review - Arlington, VA FRAUD ALERT:. That Friday, i noticed that their mechanic was extremely slow with coming up with a quote. Jason and Walter treated me with kindness and respect. Has your experience with this business or person been good? Corporate Advocacy Program: How to repair your business reputation. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. Very informative. He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. They are hard to deal with and VERY unprofessional!! Beware! (I checked it by calling to Arlington police department). Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. They detailed my car, filled up my tank, and gave me the best experience Ive ever gotten from a dealership. They told us the car was on the lot, but upon arrival, the car was no longer at their location. As a matter of policy, BBB does not endorse any product, service or business. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. Those sold cars are still being advertised. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. DO NOT PURCHASE A CAR FROM HERE! When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. 40 minutes later I completed a fiancial form. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. I would love to see how they are booking their vehicles to the bank. Dealt with Jason and Walter. Little did I know, for him, it was a phone call away! Say we owe over $22,000.00 for the rest of their so called contract !!!!!! MerLex Auto Group | Arlington VA - Facebook Well guide you through the process. they are not trustworthy! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Absolutely incredible!!! Job. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. (703) 214-3598. Website. Ripoff Report has an exclusive license to this report. After that call, employee Sid gave me Bill of Sale. Monday. Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors. Check reviews anywhere about this place! I was looking for a pre owned vehicle with low mileage. Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Advertisers above have met our As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. Merlex gave me a great experience. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Very unorganized and fake professional. Latest check. 7. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. That's the way you make sales and retain satisfied customers!!!!! International Association of Better Business Bureaus. Bought a range rover. This business is unclaimed. Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours.