lucy in the sky customer service number lucy in the sky customer service number

Why just give your money to a site without the opportunity to try and return an item? I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Hi Lily, Incredibly scammy and misleading. I messed up my address and they were quick to help and fix my mistake. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. The customer service and chat support feature here is great and really easy to use. Lucy in the sky did not inform me back in November, that the dress was not in stock. . Free Returns for United States Customers. We'd love to find a resolution due to this issue. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Not worth the hassle and loss of money. -Kate. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. If you want to make a complaint to the Sky customer service team, they can be reached on . Yes, the one dress I never received was . If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. 0800 840 0202. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Her real name is Carmen and she is secretive about her backstory. Lucy In The Sky consumer reviews, complaints, customer service. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Categories. If you're reaching out to us regarding an order, please have your Order ID in your message. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. I'm so frustrated because they don't have a phone number. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Hi Mike, Thanks for your feedback. I will definitely order from this website again. Us either! I had a great experience with the customer service chat! Any orders cancelled within 14 days of being placed can be cancelled for store credit. I absolutely love Lucy in the Sky's Customer Service!!! If you need help please email us at resolution@lucyinthesky.email if anything else. Do not purchase from Lucy in the Sky. Our small is generally the equivalent of a US Size 2. Help and support; Contact BT; Back. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. You can email us at resolution@lucyinthesky.email! They are absolutely, THE VERY BEST!!!! Your card will be debited immediately upon authorization being received. If you placed an order without an account, you can use the same email to create an account to access your return label. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. They have a wide variety of clothes and accessories for men, women, and children. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I have been waiting for almost three weeks and still haven't got my money back. -Kate. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). You may store, print and display the content supplied solely for your own personal use. She was a total pleasure to work with. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. I love Lucy in the sky ! Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Lucy in the sky is a great company from products to customer service I am always satisfied. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. O2 do tend to change them occasionally if they become oversubscribed. We want to make sure this gets refunded immediately. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. We also ensure all reviews are published without moderation. Its pathetic that they do that to customers. For international customers, return postage is the responsibility of the recipient. Message KYLA via the following: Find out how we combat fake reviews. Hi Melissa, -Kate. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Contacts: Adam Russell Adam.Russell@FHFA.gov I was told I could pay the difference on more expensive dress that may be able to be delivered faster. I HIGHLY recommend NOT ordering from this place. Why would I need store credit when I already purchased the 3rd dress. my party is april 10. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Every item was shipped separately and weeks after stating they were stated to arrive. Twice now, I have not received an order or refund. Thanks for your feedback. It is an eligible payment method for all U.S orders over $35. These used to work but not sure if they are still valid numbers. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? We want to make sure that this refund goes through immediately. Great customer service. We're sorry to hear about your disappointment with our return policy. Orders and upgrades. Really bad. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. No further information is required on your end, the return label has all your information. Thanks for your feedback. I had to do a charge back from my credit card company to get my refund back. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Hi! Hi Kat! If you need your dress for a specific date you might want to find a different one. Please email us at resolution@lucyinthesky.email. We encourage you to review those policies when you visit those sites. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Facebook is showing information to help you better understand the purpose of a Page. They just keep everyone's money, don't send anything. Horrible company and horrible customer service. If we are unable to contact you we will treat the order as cancelled. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. I am beyond disappointed in this company and its respect for its customers. We do try and post a disclaimer that this does happen with sequin styles. I was horrified. Great experience :). Don't waste your time or money, just go somewhere else! If they don't offer refunds, they should have made this much more clear during purchase. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Please make sure that the style is in original condition otherwise it may be sent back to you. Mar 16, 22 (Updated: Sep 23, 22) She answered all the questions we had quickly and gave good advice. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Review. Do you agree with Lucy in the Sky's 4-star rating? If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Hi Addison, Thanks for your feedback. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Save ur money and timego to windsor insteadur going to end up there regardless. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Caveat emptor. Our styles are designed exclusively in Los Angeles. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Now my daughter has no dress for homecoming and we are scrambling. Really horrible place. | Read 181-200 Reviews out of 6,679 The reps copy and paste generic statements to your emails and don't actually solve any issues. Please email us at resolution@lucyinthesky.email so we can assist you further. We'll send her your regards! Check out what 6,964 people have written so far, and share your own experience. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. But, not to worrythey charge your credit card as soon as you make the order. The customer service is out of this world. Please use the following size guide to help determine your size of clothing. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. The package was never opened -- and sent back immediately. Please email us at resolution@lucyinthesky.email so we can assist you sooner. The first time it was cancelled altogether. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. We're so glad you were able to reorder and get it in the time frame you needed. She even helped me cancel an order and issued my store credit instantly. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Sky Fax. They weren't rude per se, but they were deeply unhelpful. DO NOT BUY FROM THEM. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Lucy In The Sky Login. Overnight orders shipped Friday will be delivered Monday. Account and billing. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. The 24/7 chat is turned off and nobody bothered to respond to my email. Her mom (Gene's mother's sister) has moved to France. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. If it was possible to give negative stars I absolutely would. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Needed it for Feb 25th. All our models are approximately 175cm tall. For my troubles, I've been offered a $25 store credit. Thanks for your feedback. Email: shop@lucyinthesky.email - replies within 24 business hours. Cassandra M. went beyond. -Kate. Chat is only option and that takes hours to even get a chat representative. . This may prevent you from taking full advantage of the website. There is no phone number and the chat has been disabled. Followed up shortly after the purchase to make sure everything was ok. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Here are 8 tips for writing great reviews. Shop now at www.lucyinthesky.com. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Please email us at resolution@lucyinthesky.email so that we can better assist you! Hi Chloe, Thanks for your feedback. You can email us at resolution@lucyinthesky.email! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Closed now : See all hours. You would have received multiple shipping notifications if this is the case. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. This policy is effective from 01/01/2016. Tip for consumers:Returns usually only give store credit. Customer service is awful. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Her level of customer service was fabulous. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! So glad we were able to help! This company responds to reviews on average within 5 days. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Share. Products used:Still waiting for it to arrive (for 6 weeks)! We want to make sure this is refunded immediately. We're so glad we were able to help with the return. -Kate, Lucy in the Sky is an absolutely horrible company. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Contact from abroad. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I would never recommend purchasing from this company unless you don't care if you ever get the item. Hi Matilde, My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. You must not misuse this Website. Number of comments: 0 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. A cookie is a small file which asks permission to be placed on your computer's hard drive. Thanks for your feedback. Lucy In The Sky Midi Dress - Black - Alice. They have a great live chat setup and I like that they're always ready to help. I am doubtful now the dress will come in time (or ever) for my event. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Hi Bethany, www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Finally, the Trust Mamma rating is four stars. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Key Employees of Lucy In The SKY. How did we do? Alternatively, you can attempt to place the order with a different card or try again later. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. -Kate. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. . Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Then, the item never ships. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Excellent Customer Service, Quality Name Brands. We're so sorry about the delayed style. Thanks for your feedback. We use dedicated people and clever technology to safeguard our platform. -Kate. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. 03337591728. Do you agree with Lucy in the Sky's 4-star rating? If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Sharing is caring! You can email us at resolution@lucyinthesky.email! Hi Elena, Thanks for your feedback.