In such cases, the responsibility for the costs of the return is according to the sellers policy. My second reason for taking photographs of the items I ship? In some cases, we may automatically accept a return request on your behalf. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. But they don't have to disrupt your businessor your profits. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you've sold on ebay long enough you've had this happen. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Escalate to eBay if you don't reach a resolution within 3 business days. Ready to start making a good side income from flipping?
Return shipping for buyers | eBay If you havent received an item, we usually refund your money immediately via PayPal. Many eBay sellers accept returns if you've changed your mind. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Offer customers 30 day refund policy because EBay is always going to side with customers. You dont need a special printer or self-adhesive labels when printing return shipping labels. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. The unofficial eBay subreddit. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. What if an eBay buyer damaged an item and wants a refund? Help for buyers and sellers. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If you offered free shipping, you'll need to refund the buyer the full amount of the item. It may only be used to recoup losses when an item is returned used or damaged. Learn more about our Condition of returns policy. Here is a box that was shipped with FedEx. Ifyou use an eBay returns label, tracking details areautomatically uploaded. You can even notate it in your description when you list anything that might be wrong with the item. Read our article on, Need help with return shipping? Its to protect myself from the buyer! View cart for details. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available.
Return an item for a refund | eBay If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items.
If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Disclaimer. .. in essence. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. See how to check the status of your return. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Learn more about our signature confirmation requirements. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. We guarantee that you will get the item you ordered or get your money back. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. In this case, I just try to do damage control. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. naM fo elsI. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Some business equipment categories that may be covered by the. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Buyer pays for return postage: . Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Within our return policy, we state that return shipping is paid by the buyer. Their listing states they do not accept returns. 01:47 PM 17 votes, 21 comments. If you want to start your own business, the reseller business model can be a great place to start. We guarantee that you will get the item you ordered or get your money back. Tip But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Adding tracking details to your return helpsprotect against delays or issues in the refund process. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If youre a reseller in 2023, you can find deals on items in many places. Covers your purchase price plus original shipping on virtually all items. This can be useful when the buyer isn't completely satisfied with their purchase. Choose Print label. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Tip How to use your eBay earnings to purchase shipping labels. All Rights Reserved. Be accurate in your listings, it will save you money and a headache in the long run! Copyright 1995-2023 eBay Inc. All Rights Reserved. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.
How to handle a return request as a seller | eBay After contacting the seller, it's up to you whether you want eBay to step in. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Keep in mind that some returns can remain open for up to 35 business days. eBay Money Back Guarantee policy, Welcome to the Selling board! You accept returns in your policy, and the buyer changed their mind about a purchase. Get in the habit of getting information from your buyer for reasons they are returning. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter a return merchandise authorization number, if you use them. Return Claim "Not As Described"? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. I first contact the buyer and find out what is wrong with the item. How to deal with "Item not as described" returns that are not valid. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. I will fight for them to cover my packages. There are two categories of return requests from customers: 1. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Make sure you know what you can ship and what you cant to avoid delays and fines. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. If you're responsible for return shipping. Take great pictures! It is best to have a plan for such shrinkage just as any brick-and-mortar business does. 3. eBay will review your case and get back to you within 48 hours. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Often times, they will say something that was clearly stated in my listing. The best option for you is to send a Return label, at your expense. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. For more details, please see our Condition of returned items policy. Do you have to accept returns to sell on eBay? It sucks , but ebay says its your fault and buyers can return for an reason. This will get them to move the decision in my favor and pay out the damage coverage. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Seller with 11000 feedback. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. 1. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. In some cases, your response options may differ. Print an eBay return label Tip Research your model before purchasing this because there will be no returns for buying the wrong item. If you choose to use your own carrier, we recommend using a tracked service. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. By having insurance, the buyer got his money back and I was still paid for my item. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. The eBay Resolution Centre is at the bottom of this page. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. This will definitely help any return request case that comes your way and a good habit to get into. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason.
Who pays for return postage for a "not as descibed item" - eBay If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Time to research other selling websites, I guess. What if the seller doesn't offer returns? Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. See Partial refund guidelines. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the seller is responsible for return shipping, its important that they cover the costs.
You won't be able to re-open the request once it's closed. Something went wrong. Ebay sides with buyers in not as described claims. How you request the return depends on how you bought them. What if the seller doesn't offer returns? Some people think private sellers have to accept returns and this is just not the case. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. You have 3 business days to respond to the request and resolve the buyer's issue. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. When you start selling on Ebay, decide if you are willing to take returns at all. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Covers your purchase price plus original shipping on virtually all items. The seller covers the cost of the return. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. The dispute is Not As Described. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. See the table below for guidance on issuing a partial refund. 3. eBay will review your case and get back to you within 48 hours. You might be asking, "Do private sellers have to accept returns?" The answer is No. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. eBay Exporter of the Year was a great success! View cart for details. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Why didn't you check the size before ordering? If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Spread the word, we know how to break the . If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. The criteria for Top Rated Seller is here: Top Rated Seller Program. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! We've outlined your response optionsbelow. This will help make you a top seller and keep money in your pocket! Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. After all, I paid for the insurance right? So having a returns policy can give you a competitive advantage. You can go to the Resolution Center and contact the seller. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility.
Your order guaranteed or your money refunded - eBay Open a case and try to work things out with the seller. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. Ebay sides with buyers in not as described claims. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. I grew up in Central Florida and have lived here my whole life. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If your item hasnt arrived, or isnt as described,let the seller know. I always encourage our members to use those photos! Is there anything you can do? Refund the buyer, the buyer keeps the item. You can still close it if things are resolved. Here's how to print an eBay return shipping label: Go to Purchase history . Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. We have several policies built into our business model that protect us from having to return items. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If your item hasnt arrived, or isnt as described,let the seller know. 2. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Before you can send an item back to the seller, youneed to start a return. I find that if an item sells once, it will again. Just go to the ResolutionCenter and let us know. If, after a few days, youre not happy with the sellers resolution, were here to help. I have been selling on eBay for 23 years and I do not accept returns and never have.
It covers purchases paid with PayPal and most other electronic payment methods. I am a buyer. In the rare instance, this can happen. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Youll receive the return shipping label credit on your monthly invoice. After contacting the seller, it's up to you whether you want eBay to step in. Send you a message The seller may ask you for some more details about your return request. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. A buyer insists the item was not as described in order to force a return. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You can also open your Returns dashboard and select View return details from beside the item. eBay Business Equipment Purchase Protection. Escalate to eBay if you don't reach a resolution within 3 business days. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. Purchase shipping insurance for your items Its well worth the money! If it is a lame reason (and sometimes it is! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. This makes no sense and should be illegal. The seller covers the cost of the return. Take good photos with good lighting from every angle. There are two categories of return requests from customers: 1. Let the seller know how they can help resolve the problem.